The Caring Continues

The Caring Continues options have been designed to support Mater Mothers' Private Brisbane mums and families who choose to go home sooner than expected. We want your stay with us and journey home, to be safe, comfortable and as smooth as possible by providing exceptional support to new mums.

We've created packages that you can enjoy in the comfort of your own home, as well as a luxurious option at Emporium Hotel South Bank for mums looking to access incredible facilities to enjoy special moments with their family.

If you are considering going home sooner, meet the eligibility criteria and your doctor agrees you and your baby are well enough, you may choose one of the following homecare options to help you settle in to family life comfortably.

Mater Moments at Emporium Hotel South Bank

Available to mums who are able to be discharged early on day 2 (or day 3 for caesarean birth)

Mater Moments at Emporium Hotel South Bank is the perfect way to relax and spend precious time with the latest addition to your family in elegant, stylish surroundings.

This option includes two nights at Mater Mothers’ Private Brisbane and luxury transfer to a further two nights at the luxurious Emporium Hotel South Bank in a river view room. You'll receive all the creature comforts of a boutique hotel with three room-service meals a day for mum that you can order at any time and daily visits by a Mater Mothers’ Private Brisbane Midwife to ensure the arrival of your newest family member is as safe, stress-free and memorable as possible.

Health and Wellbeing at Home

Available to mums who are able to be discharged early on day 3 (or day 4 for caesarean birth)

A Mater Mothers’ Private Brisbane midwife will visit the day after you get home and again within 7-10 days (or earlier if required). The midwife will assess the health and wellbeing of you and your baby and discuss baby’s feeding cues, any attachment issues, concerns about milk supply and expressing and storing breastmilk. The midwife will also take you through a refresher on how to settle baby to sleep safely and how to tell if baby is unwell. The midwife will also take you through baby first aid principles.

Helping Hand at Home

Available to mums who are able to be discharged early on day 3 (or day 4 for caesarean birth)

Settling back into family life can be easier said than done, so it’s good to know you can rely on us to take care of some of the little things that make a big difference. The Helping Hand at Home option includes a two hour domestic clean and a $200 Youfoodz voucher to use as and when your family needs.

If you have any questions about the above options, please contact your doctor or midwife as soon as possible. You can also speak to our team on 07 3163 1782.

Frequently Asked Questions about The Caring Continues

Eligibility Criteria

To be eligible for The Caring Continues options, you need to be insured with, or change your insurance, to a private health fund with coverage that permits this (currently Medibank, BUPA, HCF, AHM) and you and baby need to be well and discharged by your obstetrician and paediatrician earlier.

If you have questions surrounding Health Fund eligibility, please contact our team on 07 3163 1782.

Will my obstetrician and paediatrician visit me at Mater Moments at Emporium?

As you and baby have been discharged from the hospital this would not normally be required. If there were concerns about you or baby, you can present to the Pregnancy Assessment Centre at Mater.

What time is checkout for Mater Moments at Emporium?

Checkout time is 10 am.

Can additional family members stay with me at Mater Moments at Emporium?

Yes, other family/children can stay at the hotel. Once you are at the hotel you can arrange for a trundle bed at a cost of $35 p/p per night (as per hotel policy).

*please note there is a maximum of four people per room (not including your new baby)

Will there be any Midwives at the Emporium to provide care?

Going to the Emporium Hotel South Bank is your special time with baby and those you love. Mater Mothers' Private Brisbane staff will be there at all times, but your experiences at the Emporium Hotel South Bank will be very different from being an inpatient at Mater Mothers’ Private Brisbane. Mums and babies are discharged from the hospital. A Mater midwife or nurse will be on site at the Emporium Hotel South Bank 24 hours per day to respond to any urgent concerns and provide support if required.

Our midwife will visit you during your hotel stay to do a postnatal wellbeing assessment for you and your baby, just as they would if you had gone home earlier.

How long can I stay at the Emporium?

Mater Moments at Emporium includes two nights at the exquisite Emporium Hotel Southbank.

Extended stay options are available through the Emporium for an additional cost.

Where can I park my car for Mater Moments at Emporium?

There is valet car parking at the hotel which costs $45 per night. You are also welcome to use our Mater carparks with the three to five day passes if you choose. The hotel is a five minute walk away.

What will my baby sleep on Emporium?

Each hotel room has the same cot that you've been using at Mater Mothers' Private Brisbane.

How will I get to the Emporium Hotel South Bank?

Mater Mothers' Private Brisbane will organise a door to door service to pick you up and transfer you and your baby down to the hotel.

What meals are provided at Mater Moments at Emporium?

There is a specifically designed menu for all new mothers. The hotel will supply three meals a day for mum, and you can order those meals at any time.

You will be required to pay for any other meals/refreshments purchased for anyone staying with you or from the mini bar (as per hotel policy).

What is in the room at Mater Moments at Emporium?

You will enjoy a river-facing, premium room with views to the city. The room includes:

balcony
king-size bed
smart-TV
cot
bath
nappy bin
Mater baby products for purchase
fridge to keep breastmilk
breast feeding chaise lounge
boomerang pillow.

Can I stay longer at the Emporium if I choose?

Yes, you can extend your stay at the hotel should you choose. You will need to move from your original room to another within the hotel. This would be subject to availability and at a further cost to you. If you do choose to extend your stay, this is outside of the Mater Moments at Emporium service and Mater staff are not able to support you in the new room or provide additional equipment such as a cot and bath.

What do I need to take to the Emporium?

You will need the same items you are asked to bring to the hospital for your stay. Other items you may wish to include for your comfort at the hotel are:

baby clothing
baby wraps and blankets
baby fundamentals (nappies, wipes etc)
all personal toiletries
feeding equipment and/or breast pump.

Can I have visitors at the Emporium?

Visitors are very welcome at the hotel. If you intend to have family come and visit, we ask that you inform the hotel reception staff so your visitors can get access to your room. Valet parking is also available for visitors. The hotel has a number of public areas, bars, restaurants, coffee shops and lounges for you and your visitors to enjoy.

Does the luxury transfer for Mater Moments at Emporium include a car seat?

Yes. The luxury transfer is fitted with a car seat.

Will I need to give my credit card details to the Emporium?

Yes. The Emporium staff will pre-authorise a $200 charge on your credit card for the cover of incidentals ($100 per night).

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