Mater tops national patient experience survey

Mater Mothers’ Private Brisbane (MMPB) and Mater Children’s Private Hospital (MCPH) were ranked top nationally in this year’s HCF hospital experience survey of more than 11 000 of its members. 

The survey, compiled by Australia’s largest not-for-profit health insurer HCF, focused on the most frequented 100 hospitals by its members with the majority being private facilities. 

Both MMPB and MCPH received a score of 9.7 out of 10 for how likely members would be to recommend the hospitals to a friend or colleague.  This exceeded the average score of 8.7. 

Similarly, both Mater hospitals received the top results for members who would recommend the medical teams that treated them with a score of 9.6—with the average being 9. 

Mater Health Services Chief Executive Officer John O’Donnell said HCF’s survey results validated the exceptional care that patients receive at these two hospitals and across all Mater facilities. 

“The dedicated teams in our hospitals strive to provide patients the best care and experience at all times while they are with us and it’s reassuring that patients have formally acknowledged this.

“At Mater we are always looking at ways to improve the hospital experience for our patients and ensure consistency of the quality care which we are renowned” Dr O’Donnell said. 

The aim of the survey is to encourage transparency and accountability and drive improvements in hospital quality via member feedback. 

The largest private maternity and newborn facility in Queensland, approximately 4500 babies are delivered at MMPB each year.

MCPH will continue to provide exceptional private paediatric services when the Mater Children’s Hospital closes in November and transitions to The Lady Cilento Children’s Hospital.